Updated 30 October 2026.

Refund Policy

1. 30-day refunds

We offer a full refund on request within 30 calendar days of purchase, without having to give a reason. This policy applies to CrisLan orders through Paddle.

2. Requesting a refund

Contact Paddle order support or [email protected], providing the purchase email address and order identifier if available. Sending your request within the period is sufficient. Do not send full card numbers or passwords. If you contact us directly, we will refer the request to Paddle for processing.

3. Processing

For orders sold by Paddle, Paddle processes refunds, normally to the original payment method. The time until funds appear may depend on your bank and payment method; we do not promise instant credit. Mandatory legal deadlines remain applicable. Following a full refund, the right to use the refunded licence ends. This rule does not implement monitoring or automatic application deactivation.

4. Statutory withdrawal and digital content

EU consumers generally have 14 days to withdraw from distance contracts. For digital content, losing the withdrawal right when supply starts requires the applicable legal conditions, including prior express consent, acknowledgement of the loss of the right and legally required confirmation. Merely visiting this website is not such consent. This commercial policy provides refunds within its period even if the conditions for that exception have been met.

5. Nonconformity and other rights

Expiry of the commercial refund period does not remove mandatory rights for defective, nonconforming or undelivered products. Contact us about technical issues and Paddle about payments. This policy does not limit statutory remedies or rights under the Paddle terms applicable to your order. CrisLan does not charge a fee for submitting a refund request.