CrisLanUpdated 30 October 2026.
Commercial terms and conditions
1. About us
CrisLan RemotePC is supplied by CONSANDREI SERVICES SRL, Romanian tax ID RO42138921, Romania. Contact: [email protected]. Registered address: Drumul Pădurea Neagră 62B, Bucharest, Sector 3, postal code 014044, Romania. Company registration number: J2020000680406. Telephone: +40741146193.
2. Product and licence
CrisLan includes Host and Viewer applications for Windows. Each activated PC requires a Host licence. Packages cover 1, 5, 10 or 25 distinct PCs. The Viewer is free. Payment is one-time, with no subscription. Perpetual licence for CrisLan 1.x with a one-time payment. Updates within the 1.x series are included when available. Upgrading to CrisLan 2.0 is optional and paid; you may continue using your licensed 1.x version without purchasing the upgrade. The right to use has no expiry date, subject to the licence conditions and termination of that right following a refund. This is not a promise of indefinite support, development of updates or compatibility with future Windows versions. Mandatory statutory rights remain applicable. The Host licence remains assigned to the activated PC and cannot be transferred to another computer. A new PC requires a new licence. Reinstalling Windows on the same PC allows reactivation without a new purchase, following verification. Component replacements are assessed separately; a repair is not automatically treated as a new PC. Contact us for a quote for more than 25 PCs.
3. Use and compatibility
Use the application only on computers and data you are authorised to access. Connections start in view-only mode; taking control is explicit. The product is primarily intended for trusted local networks. External access through NetBird requires separate configuration. Review the published requirements before purchasing. Performance depends on computers and network; we do not guarantee a specific FPS or uninterrupted availability. These statements do not limit statutory conformity rights.
4. Orders through Paddle
Orders placed through Paddle use Paddle.com as reseller and Merchant of Record. Paddle handles payment, invoicing, applicable transaction taxes, order enquiries and refunds. CONSANDREI SERVICES SRL remains the software licensor and technical support contact. The Paddle Buyer Terms also apply.
5. Prices and order confirmation
Prices are in EUR. The current offer, including promotional prices, the offer period and subsequent prices, is displayed in the pricing section. The payment total and applicable taxes are displayed at checkout before confirmation. You can review and correct your details before paying. These packages have no recurring charges.
6. Delivery and activation
The licence and activation instructions are delivered automatically by email to the address used for purchase, immediately after payment confirmation. No physical media will be delivered. Email receipt may depend on your email provider; if the message is missing, check your Spam folder or contact [email protected]. For access or activation issues, contact [email protected].
7. Territorial restrictions and third-party components
The SIPSorcery 10.0.16 licence includes restrictions on use, modification and distribution in Israel; Palestine, including the West Bank, East Jerusalem and Gaza Strip; and the occupied Golan Heights. Restrictions concern place and purpose of use, not citizenship, and apply to both Host and Viewer locations, including trials and free copies. The occupied Golan Heights are not treated as the entire territory of Syria. The original licence also includes purpose-based restrictions. Resellers must pass on applicable conditions and must not facilitate prohibited uses or distributions. Read the detailed section and full, unmodified licence. Commercial eligibility may separately depend on Paddle rules and applicable law.
8. Refunds and statutory rights
The procedure and commercial period are set out in the Refund Policy. Mandatory consumer rights, including digital content conformity rights, are not excluded or restricted by these terms.
9. Personal data and complaints
Read the Privacy Policy. Send technical complaints to [email protected]; payment or refund enquiries may also be directed to Paddle. No exclusive court requirement overrides mandatory consumer rights. Future changes to these pages will not retroactively remove rights attached to a completed order.